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BoothDock · Wiki

Change your email address

You sign in to the Hub with your email address, and all emails about your account go to it. You can change it yourself at any time – safely in two steps: the switch only happens once you open the link in the email sent to the new address.

Account → Security: the “Change email address” window
Account → Security: the “Change email address” window

How to change the address

  1. In the Hub, open Account and then the Security tab. At the very top is the Email address card with your current address.
  2. Click Change.
  3. Enter the New email address and your Current password. If you have set up two-factor sign-in, the window also asks for the Code from your authenticator app.
  4. Click Send confirmation link.
  5. Open the email sent to the new address and confirm the change there. The link is valid for 24 hours.

If you mistype a well-known provider (for example .con instead of .com), the window suggests the correct address below the field – Use suggestion fills it in.

Until you open the link, your current address stays active. Meanwhile the card shows Awaiting confirmation with the new address; with Cancel change you withdraw the request. A new request replaces an open one – the old confirmation link then no longer works.

What happens next

  • After confirming, you sign in only with the new address. All open sign-ins of your account are ended – on other devices too.
  • Your password, events, boxes, templates and subscription stay as they are. The address for subscription billing follows automatically.
  • Other addresses you entered elsewhere – for example for notifications in the booking module – you change there yourself.

Protecting your account

Your previous address immediately receives a notice with the new address and a link to undo the change. This link is valid for 7 days: before confirmation it cancels the change, afterwards it restores the old address. In both cases all sign-ins of your account are ended. If you did not request the change yourself, use the link and then set a new password.

If the new address is already used by another account, it receives a notice on how to sign in there or reset a password instead of the confirmation link.

Next steps